To support a timely response, our customer care team can help with checkout, order status, tracking, returns, exchanges, product questions, and privacy matters.
Customer Care Hours
Within our stated service hours, Customer care is available Monday to Friday, 9:00 AM–5:00 PM in the store timezone (America/Los_Angeles). Messages received outside these hours are handled during the next service period.
Order Requests
To help us respond efficiently, Include the order number and a concise description of the request, but do not send full card details. You may request cancellation before shipment; after shipment, the Refund Policy applies.
Merchant and Customer Care Information
To route the request correctly, Store name: Sun Bum
Within our customer-care process, Contact email: Support@SunBmr.shop
For a clear service request, Phone: 4083911579
As part of our support standard, Physical and return address: 164 Prince George St, Annapolis, MD 21401, US
To keep communications accurate, Customer care hours: Monday to Friday, 9:00 AM–5:00 PM (America/Los_Angeles).