For U.S. order fulfillment, we ship only to valid addresses in the United States. Free standard shipping is provided on every U.S. order with no minimum purchase.
Cancellations, Returns, and Taxes
For order and tracking support, an order may be cancelled before shipment. After shipment, returns and exchanges follow our Refund Policy. Under this Shipping Policy, Taxes are collected as required by applicable law.
Estimated Transit Time
Within our shipping process, after the carrier receives the parcel, standard transit normally takes 4–6 business days. Carrier, weather, peak-volume, and address issues can affect estimates.
Order Processing
For customer reference, orders are processed in 1–2 business days, Monday through Friday, excluding U.S. public holidays.
Tracking
Under the stated fulfillment timeline, a tracking number is provided for every order after shipment. Tracking may take a short time to become active in the carrier system.
Address Accuracy and Delivery Issues
As part of our U.S. delivery service, customers should provide a complete U.S. delivery address. Contact us promptly about a damaged parcel, an incorrect item, or a tracking status that indicates a delivery problem.
Merchant and Customer Care Information
To clarify the delivery standard, Store name: Sun Bum
To keep delivery expectations clear, Contact email: Support@SunBmr.shop
For consistent shipment handling, Phone: 4083911579
To explain the shipping process, Physical and return address: 164 Prince George St, Annapolis, MD 21401, US
Within the customer-care standard, Customer care hours: Monday to Friday, 9:00 AM–5:00 PM (America/Los_Angeles).